When SharePoint breaks, you'll know exactly who to call.
"It broke, and we don't know who to call" is how most companies run Microsoft 365 — until the one person who understood it leaves. We put a dedicated SharePoint & Power Platform expert on retainer: priority fixes, proactive health checks, and training that makes the tools stick.
One retainer. Fixes, upkeep and people who know how to use it.
Support that only reacts to tickets misses the point. We fix what breaks, prevent what would break next, and train your team so less breaks at all.
Ongoing support & maintenance
A dedicated expert who knows your environment — not a rotating helpdesk.
- Named expert assigned to your tenant
- User & permission management handled
- Fixes and enhancements within retainer hours
- Priority response when something breaks
Health checks & housekeeping
Problems caught on a schedule, before your users find them first.
- Monthly, bi-weekly or weekly checks by plan
- Storage & site-sprawl monitoring
- Flow run-history review across your automations
- Microsoft change management — we read the message center so you don't
Training & adoption
The tools only pay off when people actually use them.
- Hands-on workshops tailored per role
- Champion programs inside your departments
- Quick-reference guides & short videos
- New-starter onboarding materials
How a support retainer actually earns its keep
A block of expert hours every month — spent on whatever matters most to you.
Ticket-based support bills you per incident and has no reason to prevent the next one. Our retainers work the other way: you buy a block of hours each month — Starter at $1,000/mo for 40 hours, Growth at $2,500/mo for 80, Enterprise at $5,600/mo for 160 — and point them at whatever moves the needle: fixes, new workflows, training, reporting.
You keep one backlog and you control its priority. Quiet month? Unused hours roll over one month, so they fund next month's bigger project instead of evaporating. Busy month? Rollover absorbs the spike without a change order.
- Predictable monthly cost, no per-incident billing
- One backlog, prioritized by you — not by our queue
- Unused hours roll over one month
- Scale up or down as your needs change
What retainer hours cover
Health checks that find the broken flow before the invoice goes unpaid.
Most SharePoint problems announce themselves weeks late: an approval flow that silently failed in March surfaces as an angry vendor call in April. Our scheduled health checks — monthly on Starter, bi-weekly on Growth, weekly on Enterprise — review flow run histories, permission drift, storage growth and site sprawl so issues are fixed before users ever notice.
We also watch Microsoft for you. Redmond ships changes to Microsoft 365 every month — features worth switching on, deprecations that will break things if ignored. We read the message center, translate it into plain English, and tell you the two items that actually affect your tenant.
- Broken & throttled flows caught from run history
- Permission drift and risky sharing links flagged
- Storage bloat & site sprawl trends tracked
- Deprecations and worthwhile new features surfaced early
Every health check reviews
Adoption isn't a launch event. It's a habit we help you build.
Generic "intro to SharePoint" webinars change nothing. We run role-based sessions — end users learn to find and co-author, site owners learn to manage libraries and permissions, admins learn governance and the Power Platform — each built around your sites and your real documents, not a demo tenant.
Then we make it durable: a train-the-trainer champion program seeds an expert in every department, sessions are recorded, cheat sheets live on your intranet, and we measure adoption in usage data — so you can see the habit forming instead of hoping it did.
- Role-based sessions for end users, site owners & admins
- Train-the-trainer champion program
- Recorded sessions & one-page cheat sheets
- Adoption measured in real usage data, not attendance
Training menu
From first call to a monthly rhythm
Free audit call
30 minutes on your environment, what keeps breaking and who supports it today. No obligation.
Pick a retainer size
Starter, Growth or Enterprise — sized to your backlog and how fast you want it cleared. Change tiers anytime.
Onboarding & backlog setup
We document your sites, flows, apps and permissions, then build one prioritized backlog you control.
Monthly rhythm
Scheduled health check plus prioritized work from the backlog — fixes, enhancements and training, reported in plain English.
Quarterly review
We review usage, adoption and what Microsoft changed, then refresh the roadmap for the next quarter.
Retainers that became the safety net
Their only SharePoint-savvy employee quit. Nothing broke.
Problem: One office manager had built every site, flow and permission over four years — then resigned with two weeks' notice. Nobody else knew how any of it worked.
We did: Onboarded on a Starter retainer during her notice period, documented all 60+ sites and flows, took over user and permission management, and became the number the partners call.
30 broken flows nobody owned — now documented and monitored.
Problem: Years of ad-hoc Power Automate flows built by departed staff and old vendors. Approvals failed silently; nobody knew which flows still mattered, or whose license they ran on.
We did: Full flow inventory on a Growth retainer, retired 40% as dead, moved the rest to service accounts, fixed the 30 that were failing, and put every survivor on weekly run-history review.
Adoption died after launch. A champion program revived it.
Problem: A beautiful intranet launched to fanfare, then usage collapsed within a quarter. Staff drifted back to email attachments and desktop folders; leadership was ready to write off the investment.
We did: Role-based retraining built on their real content, a champion in each of six departments, cheat sheets on the intranet home page, and quarterly adoption reports from actual usage data.
Different setups. Same need for a safety net.
Some clients have no IT at all, some have a stretched team, some inherited a tenant nobody understands. The retainer flexes to fit — here's how support lands in the situations we see most.
We are the SharePoint department: users, permissions, fixes and training — one number to call when anything in Microsoft 365 misbehaves.
Your IT keeps identity, devices and networking; we take the SharePoint and Power Platform layer off their plate entirely.
Every change documented, every permission reviewed on a schedule — audit-ready trails without the pre-audit panic.
New teams, new sites, new starters every month — structure and onboarding that keep up with headcount instead of trailing it.
The first six months after go-live decide whether the intranet sticks. We carry adoption through the crucial window.
Support and recorded training that work across locations and time zones — nobody waits for head office to wake up.
What a support retainer runs on
Day-to-day support lives in the same admin surfaces you already own — plus the runbooks, monitoring habits and training materials that keep your tenant healthy month after month.
Support & training questions, answered
What happens to unused retainer hours?
How fast do you respond when something breaks?
Can you support SharePoint or Power Platform solutions another vendor built?
Do you replace our IT team or work with them?
How does training work for remote teams?
Can you monitor and support Power Apps and flows we built ourselves?
How do handovers work if we ever leave?
Where support engagements usually start
Stop being one resignation away from chaos.
Book a free 30-minute call. We'll look at your SharePoint and Microsoft 365 setup, tell you what's quietly at risk, and size the retainer that covers it — no obligation.